What?
People ask me questions on random computer topics that have little to do with my work. Like Photoshop questions - i haven't used Photoshop regularly since version 4 was popular (that's circa 1998 for those of you without the time to look it up), but today was asked: why did command-1 make my colours go away? I barely even use a mac!
Doesn't help that it took under 10 minutes to answer that question, despite not having a version of Photoshop to work with. The answer was only a google (for 'photoshop keyboard shortcuts') and a couple clicks away.
Other times it's usually a "Best Practices" response that gets them the answer, something like "did you check logs?" A surprising number of people forget to actually read the error message they get.
No, i don't mind the questions, they just make me nervous, as if i'm supposed to know everything, and the pressure is always on to actually know everything. And the various times that i don't have an answer just plain suck; i know my bro would have come up with the proper search terms to answer that question.
Doesn't help that it took under 10 minutes to answer that question, despite not having a version of Photoshop to work with. The answer was only a google (for 'photoshop keyboard shortcuts') and a couple clicks away.
Other times it's usually a "Best Practices" response that gets them the answer, something like "did you check logs?" A surprising number of people forget to actually read the error message they get.
No, i don't mind the questions, they just make me nervous, as if i'm supposed to know everything, and the pressure is always on to actually know everything. And the various times that i don't have an answer just plain suck; i know my bro would have come up with the proper search terms to answer that question.
Labels: tech
posted by francisco at 9/29/2006 06:07:00 PM
1 Comments:
You can see the disappointment in their face when you don't know the answer. To them, it's like Einstein not being able to help his niece with her math homework. They think you can do anything with a computer, you are a Wizard. That you just don't care enough to help them. No, I really haven't used Windows for a few years. No, I really don't know how to delete the Guest account.
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